Privacy Policy

Last Updated: May 9, 2025

At CleanWave, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our carbon offset trading platform.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

Data Collection Methods

We collect information in the following ways:

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Fill out forms on our website, including contact forms and newsletter subscriptions
  • Register for an account on our carbon offset trading platform
  • Request information about our Eco Burial Chambers™ or other services
  • Participate in surveys, promotions, or research activities
  • Communicate with us via email, phone, or other channels

Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain information about your device and usage patterns, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on those pages
  • Referring websites or sources
  • Geographic location (country and city level)

Information from Third Parties

We may receive information about you from third parties, such as:

  • Business partners and service providers
  • Marketing and analytics providers
  • Public databases and verification services

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

  • Processing and fulfilling your requests for information or services
  • Managing your account and providing customer support
  • Facilitating carbon offset trading transactions
  • Developing and enhancing our products and services
  • Analyzing usage patterns to improve user experience

Communication and Marketing

  • Sending important updates about our services
  • Providing information about new features or offerings
  • Delivering newsletters, promotional materials, or other content (with your consent)
  • Responding to your inquiries and requests
  • Conducting surveys and collecting feedback

Legal and Operational Purposes

  • Complying with legal obligations and regulatory requirements
  • Preventing fraud and protecting the security of our platform
  • Enforcing our terms of service and other agreements
  • Resolving disputes and addressing complaints
  • Conducting business operations and planning

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.

Correction and Updating

You can request that we correct or update any inaccurate or incomplete personal information we maintain about you.

Deletion and Restriction

In certain circumstances, you may request the deletion of your personal information or restrict its processing.

Objection and Withdrawal of Consent

You have the right to object to the processing of your personal information and to withdraw any consent you have previously provided.

Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
  • Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain types of cookies, or set your browser to notify you when cookies are being placed on your device. Please note that disabling certain cookies may affect the functionality of our website.

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Partners

We may share information with our business partners, such as manufacturers, installers, and carbon offset verification entities, to fulfill your requests and provide our services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

Business Transfers

If CleanWave is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. Our security measures include:

Encryption and Authentication

We use industry-standard encryption technologies when transferring and receiving data. Our website uses HTTPS to secure communications between your browser and our servers.

Access Controls

We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us. These individuals are subject to confidentiality obligations.

Regular Security Assessments

We conduct regular security assessments and audits to identify and address potential vulnerabilities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

International Data Transfers

CleanWave operates globally, and your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your personal information to other countries, we will take appropriate measures to ensure that your information receives an adequate level of protection in the countries to which it is transferred.

By providing your personal information, you consent to these international transfers in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Information" section below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CleanWave Ltd

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

privacy@cleanwave.org

+44 7400 130 175

Our Data Protection Officer can be contacted at dpo@cleanwave.org.

Have Questions About Your Privacy?

We're committed to transparency and protecting your data. If you have any questions or concerns about how we handle your information, our team is here to help.

Contact Us